HIGH TECH TECHNICAL SUPPORT

I recently purchased a new cell phone from a new cell phone company. At this point, I wished I hadn't. I have spent nearly 3 hours (off and on) with their technical department in a grand total of about 8 phone calls. And they still haven't told me what the problem is or how to rectify it.


Then, of course, you get a technican who can't speak English and the frustration gets deeper. After being told to do all the things I had already done (I am not a dummy), I was told to follow the same pattern as I had. At one point, I actually told him to be quiet and let me finish what I was explaining.


Just because they are called technicians, they think they know it all. I would agree with this were it true. Two of the ones I spoke to, had to put me on hold, but not before I heard them explaining the problem to a supervisor, who didn't have a solution either. I actually think they put you on hold so they can refer to the manual.


Getting tech support by this method is enough to make you want to throw the phone out the window or through a wall. For the life of me, I wll never get used to talking to someone who barely can say hello in English. What happened to Americans helping other Americans. Of course, the answer to that is money....it is cheaper to hire people from other countries than to hire your own.


Don't get me wrong, I have nothing against any nationality or people personally. But I wouild love once to call any kind of business or tech support base and just hear a real human voice that speaks English instead of a recording telling me to press 1 if had an egg for breakfast, or press 2 if it was raining where I am, or press 3 if you feel senile, or press 4 if you don't give a damn!


PS They could find no solution and told me to go to a center near me.....well, so much for online tech support.

FINAL WORD: My granddaughter came over and got it to work in about 2 minutes!!!


ANSWER TO LAST TRIVIA QUESTION: What does the 50's diner slang of "Burn one, take it through the garden, and pin a rose on it" mean? Hamburger with lettuce, tomato and onion.
TODAY'S TRIVIA QUESTION: Gone with the Wind trivia: Olivia de Havilland always meticulously researched her roles. As she had not yet had a baby in real life, she visited a maternity hospital to study how various women coped with the stresses of childbirth for the scene where Melanie has her baby. Off-camera, the scene's director, George Cukor would occassionally do something to her to cause her to feel pain. What did he do?
THOUGHT FOR THE DAY: Support your right to bare arms! Wear short sleeves!